4.6 out of 5
Order by10pmfor
FREE Next Day Delivery
Pay in 3 with Klarna
Klarna instalments pay available
Klarna Payment Plan of three equal monthly instalments is available if you purchase a vacuum cleaner, carpet cleaner, air purifier, or steam cleaner, and the total value of your basket is equal to or greater than £99.00
| Example of payment plan | |
|---|---|
| Total basket value | £299 |
| To pay today | £299 |
| Second month (30 days from now) | £99.66 |
| Final payment (60 days from now) | £99.66 |
| Interest paid (0%) | 0 |
| Total paid | £299 |
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Terms and conditions and late fees apply.
FREE Next day DPD Delivery
Free Next Day Delivery is available only on orders containing a machine. Orders with a machine will have delivery attempted the following day providing the order is received before 10pm Monday-Friday. Orders received after 10pm Monday – Friday will be processed and dispatched the following day. 'Free Next Day Delivery' only applies to the UK mainland. Excludes Bank Holidays. For full T&C's go to Terms & Conditions.
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Order & Delivery
Help by category
Order & Delivery
- What are my delivery options?
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We offer 3 delivery options. Nominated day delivery, free next day delivery and standard delivery.
Nominated Day Delivery: A fee from £4.99 will be payable for Nominated Day Delivery on orders of machines, spares, solutions and accessories as stated at the time of placing the order. Orders received after 10pm Monday – Friday will be processed and dispatched the next working day.
Free Next Day Delivery: Free next day delivery is available on machine orders. Please refer to our terms and conditions to check your area is eligible for next day delivery https://staging.vax.uk/terms-and-conditions
Standard Delivery: For spares and accessories orders below £20, a charge of £2.99 will apply for Standard Delivery service For spares and accessories orders over £20, a free standard delivery service will apply. You would then receive the goods within 5 working days of placing the order.
- Can I amend or cancel my order?
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No, once your order has been placed we cannot amend or cancel it; please refer to returns if you change your mind. If you wish to order additional items, please place a new order via our website or Careline.
- What do I do if my order arrives incomplete?
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If your order is incomplete, please allow a little extra time before contacting us as your order may be split into separate deliveries. All items are being dispatched within the promised delivery time, and you will receive notification by email when any additional items are dispatched.
- Where do you deliver?
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Deliveries cannot be made outside of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man. Where next day delivery is available, only Mainland UK orders before 10pm Monday-Friday will be next day delivery.
- What happens if I am out when my order arrives?
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If there is no-one able to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. If you are not able to accept delivery when it is attempted our carrier will leave a ‘missed delivery card’ with your tracking number and date of attempted delivery. Our carrier will attempt delivery up to three times. If our carrier is unsuccessful with these delivery attempts, the shipment will be held at the carrier’s facility for five days before returning to Vax.
- Can I amend my address details?
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We are sorry we are unable to change your address details once the order has been placed.
- Will I receive confirmation my order has been dispatched?
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Yes, once we release your order to our carrier you should receive an email directly from them with a tracking number for each parcel. This information can be used to track the item to your door via their website.
- How will I receive my tracking information?
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Tracking information is provided via both email or SMS.
- What do I do if my order arrives damaged?
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If your item is damaged on arrival please contact our Customer Service Team, here we will then arrange for the damaged items to be returned.