Vax - Accessory hose

Hi Colour, and thank you for your feedback. My name is Lewis, I am from Vax and I will aim to answer your query. In terms of the hose, our parts are manufactured equally and to the same production standards. The replacement hose you have been sent should therefore be a replicate of the original, unless of course it has been issued with a fault. I would check the fitting and the performance of the hose, before seeing whether there is an issue of inferior quality. If this is the case, I would recommend that you contact our customer service team directly to raise the issue. I hope this helps. Thank you for feeding back to us, this information is invaluable to us.