Vax 32mm Combination Floor Tool

Hey Gill, thank you for your response. We greatly appreciate it, although we are sorry to hear that you have not enjoyed a positive experience with your Vax product. If your combi floor head has broken, however, you may be entitled to a refund under the terms of your manufacturers' guarantee. The duration of this condition varies, although as a general rule the minimum term that we offer is 2 years. To confirm this, please contact our support team directly as they will be able to advise you more clearly. I hope this response has been helpful, and would like to thank you once again for offering us feedback with regards to this product.